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Welcome to Our Website - The Golden Rule of Service

We don't know why you're here, just browsing around, thinking of buying? Whatever the reason we just wanted to say a few words first. This is isn't about telling you how great our product is or how well it works for the purposes of getting you to purchase from us. Actually we'd like to get to know you better so we can better service your needs.

Let me ask you a question, have you ever been in a quaint little store where you felt totally at home? Where perhaps you knew the manager and all the people working in the store and they went out of their way to really make you feel at home and truly special. If you've experienced this you know what I'm talking about here, in fact you probably looked forward to always going in the store because of how they make you feel.

If you've never experienced this you probably wish you had. Everyone wants to be treated like they are truly special and that's how we try to treat everyone that comes to our website. Even if you don't purchase from us we're here to answer questions and make you feel at home.

As a customer we definitely want you to feel right at home as we want you coming back again and again. My name is Jim and my wife Shirley and myself have been operating a store on the web since 1995. Gee in Internet terms that's like saying you've been in business since 1897. I guess we must be doing something right.

We know you can go anywhere and do business with anyone you like and so we endeavor to put the "Golden Rule" principal to work in our business. Just as we'd like to feel special when we enter a website or store, we want you to also feel special here.

Here's a short story from personal experience, I used to know a small business person named Wallace. I used to love seeing Wallace and going in his store and here's why. Wallace made you feel like you were the most important person in the world right then. Whether it had been a day or a month since you last saw him it didn't matter, he always welcomed you into his store such that your day just got better. Heck sometimes even if I was just near his store I would just drop in for no reason other than have Wallace "make my day" so to speak.

The point is if we can make you feel half as special as Wallace made me feel, we'd feel like we're doing a pretty good job. So while you're here look around and if we can answer any questions or be of service in anyway please feel free to contact us. We endeavor to personally answer any questions.

Just thought I would let you know that my shipment arrived today-March 12/01.
I am impressed. Thank you*
Ruth O. - Canada

The order arrived in excellent shape and in a timely fashion. My wife enjoys the product very much and I feel the price is very reasonable,
W. Barr - Texas

We received our order promptly and it was undamaged. Thank you for your wonderful service!*
Kathy P. - California

Thanks a lot for the great service*
Pete C. - Connecticut

Thanks for the email I really appreciate your kindness.
P.S. Looking forward to this exciting product.*
Shawn H. - New York

I did receive your order, & I'm very impressed with your level of customer service!!!!!! I will be purchasing from you again at a later date for all my herbal/vitamin needs. Thanks again, for your wonderful service!!!*
Debby K. - Georgia

Hi James, funny usually I receive emails after I order something and it is a template that, is sent the same to everyone. I rarely receive a response from a return email and if I do it is usually weeks later. My compliments to you. ... I am very excited about your products.... Again thank you for your quick response.*
Kay A. - Florida

Many thanks for your e-mail. I have indeed received my order, and thanks for the very prompt service. I will certainly order again from you with confidence.*
Best Wishes
Ken M

I got the 'nutritional product' & your little note.You have class! You really know what customer service means. I worked as CSR for a few companies - so I would know.*
Jelena G. - Canada

Thank you for checking to see if I received my recent order. I have, indeed. I appreciate your personalized emails. Thanks again.*
Linda T. - California

*Individual Results - Results may Vary From Person to Person


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